![]() If the ERAS service is started and listening properly, please ensure the traffic to and from the server is running correctly.Some services stop automatically if they are not in use by other services or programs.”, please see SOLN2994 If the service won’t start because of the error “Error: The ESET Remote Administrator Server service on Local Computer started and then stopped.If the service is stopped, start the ERAS service.Verify the service is present and the status is Started. ![]() Look for the ESET Remote Administrator Server entry in the "Name" field, which is sorted alphabetically.Click Start -> Control Panel -> Administrative Tools -> Services.Check to see that the ERAS service is running on the server.If ERAS service is not listening for network connections, please ensure the service is running using the steps in the next section.Ensure the Image Name era.exe is the process associated with the PID you identified using NETSTAT.Click the column header that is labeled "PID" to sort the process by their PIDs.If you do not have a PID column, click View, click Select Columns, and then click to select the PID (Process Identifier) check box.Press CTRL+ALT+DELETE, and then click Task Manager.Verify ERAS is the program using port 2223 using Task Manager.Proto Local Address Foreign Address State PID Ensure there is an entry similar to the following (when using the default ports):.At a command prompt, type: netstat –ano | more.In the Open box, type: cmd, and then click OK.This is from the following Microsoft KB article: hxxp:///kb/281336.Verify ERAS is currently listening on the proper ports using the NETSTAT command:.Verify ERAS is listening on the correct ports.Note: If ERAC is installed on the same system as ERAS, the server name may be localhost Verify if the address listed in the Select connection drop-down box of ERAC is correct.Open the ESET Remote Administrator Console (ERAC) by clicking Start All Programs ESET ESET Remote Administrator Console ESET Remote Administrator Console.How do I find how ERAC is currently configured?.Open Programs and Features by clicking Start -> Control Panel -> Programs -> Programs and Features Open Add or Remove Programs, click Start, -> Control Panel -> Add or Remove Programs. Windows Home Server, XP, Windows Server 2003 R2, 2003, 2000:.Check your server to see if ERAS is installed.Ensure ERAC is configured to connect to the server name/IP address listed in the Server address field.Version 4.x/3.x : Expand Miscellaneous and then click Remote Administration.Expand Tools and then click Remote administration.Press F5 on your keyboard to access the Advanced setup window.Open the main program window by clicking the ESET icon next to the system clock or by clicking Start All Programs ESET ESET Endpoint Security or ESET Endpoint Antivirus.How do I find out what address ERAC should be connected to?.Verify the console is configured to connect to the correct server address.If you continue to receive the error “Incorrect Username/Password”, please see SOLN741.Verify you are using the correct username, the default is Administrator.Ensure you are using the correct login credentials. ![]() If you receive the error “Invalid Username/Password” Solution If you receive the error “Connection Failed” If you continue to encounter issues with logging into ESET Remote Administrator, please contact ESET Customer Care via the link at the bottom of this post. Below are several steps to review in order to resolve your issue.
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